Terms of service

Last updated: 2026-06-26

These templates are a baseline starting point and not legal advice. Have a qualified lawyer review them before onboarding paying customers.

1. Acceptance of these terms

By using Citelify you agree to these Terms of Service. If you do not agree, do not use the service.

2. The service

Citelify is a property management platform connecting building managers, agencies, and residents to handle invoices, payments, complaints, contracts, and notices.

3. Account responsibilities

You must provide accurate information, keep your password secure, hold only one account per person, and not impersonate anyone.

4. Approval workflow

Registration requires manager approval. Your account stays in a pending state until a building manager approves it.

5. Payments

Invoices are generated under your contract and paid through Stripe. Failed payments may lead to service restrictions. Paid invoices are not automatically refundable; refunds are handled case by case.

6. Acceptable use

No illegal activity, no harassment in complaints, no automated scraping, no reverse engineering, and no circumvention of access controls.

7. Content

Residents own the content of their complaints. You grant Citelify a license to display and process that content as needed to deliver the service.

8. Termination

We may suspend accounts for breach. You may request deletion via support@citelify.com, subject to our financial-records retention obligation.

9. Liability

The service is provided "as is". Our liability is capped at the fees you paid in the last 12 months. We are not liable for force majeure or third-party (Stripe, Hostinger) outages.

10. Indemnification

You indemnify Citelify against third-party claims arising from your misuse of the service.

11. Governing law and disputes

These terms are governed by the laws of Spain, with jurisdiction in TODO_JURISDICTION_CITY. EU residents may use the European Online Dispute Resolution platform.

12. Modifications

We may amend these terms and will notify you of material changes at least 30 days in advance by email.

13. Contact

support@citelify.com.